Job Title: Front Office Associates / Supervisor, Captains, Stewards

Location: Regenta Central Cassia by Royal Orchid Hotels, Zirakpur - Chandigarh

About Us:

Regenta Central Cassia by Royal Orchid Hotels in Zirakpur - Chandigarh is a prestigious establishment renowned for its exceptional hospitality and service excellence. We are currently seeking passionate and dynamic individuals to join our team and contribute to our continued success.

Job Overview:

We are inviting applications for multiple positions including Front Office Associates / Supervisor, Captains, and Stewards. The selected candidates will play a vital role in ensuring the smooth operation of our hotel's front office and dining areas. They will be responsible for providing excellent customer service, maintaining high standards of cleanliness and efficiency, and contributing to the overall guest satisfaction experience.

Key Responsibilities:

Front Office Associates / Supervisor:

Greet guests upon arrival, check them in and provide them with information about hotel services and facilities.
Handle guest inquiries, requests, and complaints promptly and professionally.
Manage reservations, including booking and cancellations, and ensure accuracy of guest information.
Assist in ensuring the smooth operation of the front desk, including coordinating with housekeeping and other departments.
Supervise and train junior front office staff to ensure high standards of service delivery.

Captains:

Welcome guests to the dining area, escort them to their tables, and present menus.
Provide recommendations and take orders from guests, ensuring accuracy and timeliness.
Coordinate with kitchen staff to ensure prompt and efficient service of food and beverages.
Monitor guest satisfaction and address any issues or concerns promptly.
Supervise and train junior dining staff to maintain service standards.

Stewards:

Assist captains in setting up dining areas, including arranging tables and chairs, and ensuring cleanliness.
Take orders from guests, serve food and beverages, and provide assistance as needed.
Maintain cleanliness and orderliness of dining areas, including clearing tables and resetting them for the next guests.
Attend to guest inquiries and requests in a courteous and efficient manner.
Collaborate with kitchen staff to ensure smooth flow of service and guest satisfaction.

Qualifications:

Prior experience in a similar role in the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Strong customer service orientation with a positive attitude.
Ability to work effectively in a fast-paced environment and multitask.
Attention to detail and a high level of professionalism.
Flexibility to work in shifts, including weekends and holidays.

Front Office Associates /Supervisor

Chandigarh

Sales and Marketing

Full Time -

Job Description